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Inside Sales/Customer Service Rep

Location: Oklahoma City, OK, United States
Job # 3409113
Date Posted: 01-03-2014

Summary: Provide customer service and inside sales support (via telephone) to customers, both domestic
and international. This includes quote preparation, application of product selection, price and
availability.

Duties and Responsibilities:

  • Provides technical assistance/support and value selection of products for application taking

into consideration price and availability, consulting with engineering when required.

  • Prepares verbal and written quotations for domestic and international customers and

representatives via telephone, fax, and email.

  • Assists customer inquiries on order status, ship methods, tracking numbers, freight charges,

pricing and availability.

  • Analyzes inventory levels against sales representative' orders to determine accurate levels of inventory.


Other Skills/Abilities:

  • Has 2-4 years technical customer service experience in manufacturing support.
  • Has a sound, in-depth understanding of concepts and principles in customer service area and

multiple related subjects.

  • Contributes to the business strategy for Customer Service team functions.
  • Is a specialist in the customer service field.
  • To perform this job successfully, an individual should have intermediate data entry skills and knowledge

of Word and Excel software.

  • Has a sound understanding of customer service theories and practices on a global basis.
  • Able to solve routine and complex problems using routine information sources or by conceptual and innovative thinking, with or without supervision.
  • Has direct impact on the business by ensuring the quality of services provided to the customers.
  • Developed communication skills to communicate primarily job-related information.
  • Able to define problems, collect and analyze data, establish facts, and draw valid conclusions with supervision.


Education/Experience:

  • A two-year Associates or Technical Degree plus two (2) years customer service experience is preferred.
  • A High School or GED degree plus two (2) years customer service experience would be the minimum requirements.
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